As the Director of People & Culture, you are the responsible for promoting a safe, engaging, and positive work environment where all employees feel valued, recognized, and supported. This support also ensures that all employees are properly onboarded, trained, and socialized in the We Care Environment. You will also ensure that all applicable laws and regulations required by the State of California are adhered to by all employees. We Care Spa is a 28-room luxury retreat located in Desert Hot Springs, CA. We specialize in providing exclusive rejuvenation and healing experiences for discerning guests looking to reset and revitalize their bodies, minds and spirits.

ESSENTIAL DUTIES:

Major areas of responsibility/ management include, but are not limited to:

• Knows the local talent pool, connect with potential employees in the Coachella Valley and attract like-minded individuals who will add value to the We Care Spa experience
• Creates a seamless interviewing process, efficient background check methodology and productive onboarding process for new employees
• Demonstrates subject matter expertise for human resources, compliance, benefits and training fields by ensuring compliance to mandatory labor laws, acts, and fair practices; is always abreast and proactive to upcoming changes for city, state, and federal labor statutes or by-laws that impact and protect our people and company; and “go-to” expert on associates benefits plans and enrollment by simplifying what may be complex information for others
• Maintains impeccable records and employee files
• Fluent in people metrics and performance management practices that drive a high-performing culture, which includes owning the corrective action process, meaningful performance discussions, impactful training solutions, mature facilitation skills, and guiding career development progression that drives the company’s people and business strategy
• Collaborative and strategic partner to the General Manager and the Executive Committee for planning the property goals, questioning existing practices, ensuring appropriate staffing levels, coaching for performance, and heightening service levels
• Practices sound financial decisions to ensure the appropriate budgets are in place and adhered to that provide the necessary resources, events, and programs for the recognition, rewards, and development of the people and celebrate the culture
• Demonstrates a passion for understanding We Care Spa culture by spending time in departments, attending shift briefings or department meetings; exhibits servant leadership by lending a hand during “crunch” time
• Displays a collaborative spirit with peers and managers by exchanging ideas and valuing differing opinions; facilitates focus groups and identifies methods for employees to voice ideas or recommendations and ensures remedies are implemented
• Knows how to investigate matters confidentially and be a confidant to all associates by maintaining discretion in sensitive manners and maintains proper boundaries with all employees
• Uses various communication channels to guarantee people are “in the know” by using traditional methods to modern practices; ensures messaging represents the brand and is meaningful to all associates. Ensure inclusivity by utilizing translation resources to relay information to other represented languages when applicable and feasible
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ESSENTIAL QUALIFICATIONS:

• Minimum of five (5) years as an HR Generalist within an upscale and people-focused environment, preferably a 5 Star Hotel.
• Bachelor’s degree in a related field of Human Resources Management, Business, or Psychology respected, though not required
• SHRM Certification respected, though not required
• Adaptable interpersonal skills to communicate and address all employee levels of the hotel
• Professional proficiency in the English language in reading, writing, and verbal communication. Spanish fluency is preferred.
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PREFERRED QUALIFICATIONS

• Engage others in general conversation tactics to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and stakeholders
• Approach fact-finding and discovery missions in a collaborative effort; valuing the input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation
• Value the importance of making decisions with integrity, maintaining confidentiality across internal work groups, and knowing how to use discretion when appropriate, understanding the difference between transparency and confidentiality
• Be highly analytical in thought and recommendations; although never acting like the smartest person in the room; and continually seeking out the facts; able to express a point of view without it being driven by your ego
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ESSENTIAL COMPETENCIES:

Proven success in the following job competencies:

Honesty; has honest, direct, and factual communication and actions with internal and external guests.

Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; remains open to others’ ideas and tries new things.

Integrity & Loyalty; conducts self with the highest level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; works with a high level of integrity and ethics; upholds organizational values.

Humble; conducts self and treats all employees and guests with respect; without arrogance, degradation, or coercion; treats all employees and guests with equal regardless of position/status.

Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; meets challenges with resourcefulness; stays current with latest trends, modalities, and practices with the industry.

Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.

Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.

Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives.

Communication: Strong communication (verbal and written) in discussing challenges to supervisor

OTHER:

• Other duties as assigned.
• Ability to assist in spa and room reservations, generating reservation reports and help resolve guest issues as needed.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

The parameters of this job description have been read, are understood, and are herewith accepted.

Salary Range – 75,000 – 85,000