Guest Management

Leading by example is key; exemplifying the level of guest service that is expected of all employees.

Greet all guests/clients with a smile and hello, anticipating the needs of guests/clients, ensuring confidentiality of guests/clients, motivating and inspiring staff to apply guest service standards and policies that will distinguish We Care Spa from the competition are just a few examples and expectations of the role.

The Spa Director maintains & manages “all” schedule appointments, to include accommodating all guest/client requests in an accurate and efficient manner and coordinating all group requests and needs. Responsible for handling all guest/client complaints in a timely manner, maintaining a positive impression with the guest on resolving any complaints.

Staff Management

Conducts team briefings, recruits, interview and evaluate potential staff. Ensuring all established polices and procedures are being followed, therapist are certified and certifications are renewed as required. Train staff to be knowledgeable and conversant, about our philosophy, vision, services and products. Handle all disciplinary counseling as needed according to policy. Coach employees to reinforce positive behavior and to improve performance as needed. Conduct performance evaluations. Coach and direct activities to achieve desired performance. Follow up and ensure that the agreed-upon action and developmental plans identified during the evaluation process are being put into effect. Maintain open and productive relationship with the Director of Human Resources & Resort Leadership.

Financial Management

Prepares staffing schedules in order to meet client needs while complying with budget. Place all orders for supplies, manage inventory and control costs to meet budget. Communicates anticipated business demands daily with each departmental representative.

Proven success in the following job competencies:

Honesty; has honest, direct, and factual communication and actions with internal and external customers.

Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Still Is open to others’ ideas and tries new things.

Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.

Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.

Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.

Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.

Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives.

Communication: Persuasive communication (verbal and written) and presentation skills.

Previous proven and demonstrated experience in spa management. Three or more in a hospitality leadership position. Possess a good command of the English language and ability to communicate with guests clearly and pleasantly, both in person and by telephone. Bi-lingual a plus. Thorough knowledge of hotel services and facilities. California LMT and/or Esthetician License preferred, but not required. Knowledge of colonics a plus. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Experience in Report Suites preferred.

Bachelor’s Degree in Hotel/Spa Management.

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to commute/relocate:

• Desert Hot Springs, CA 92241: Reliably commute or planning to relocate before starting work (Required)

Work Location:

In person

· Other duties as assigned.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability needed and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.